Norfolkline ferries cross channel help

At Norfolkline we believe booking your ferry and travelling with us should be as simple as possible, but should you have any problems with making your booking or questions about our services we are more than happy to help.

Our help section provides Frequently Asked Questions (FAQs)  with answers to over twenty of the most frequently asked questions.

Subjects included range from ticketing policy, procedures for travelling with pets, services onboard our vessels to how bookings can be amended.

We publish frequent travel updates to keep you informed of any delays or roadworks that you need to be aware of, and provide tips on how you can start a stress free holiday with us, as well as the key things you need to know about driving in Europe. 

Our help section also provides details of the payment types accepted for booking with us, how we categorise the vehicle types you can book with us, port information for Dover & Dunkirk, and our policies on fuel surcharges and late bookings.

There is also a section for tour operators explaining procedures for establishing an account with Norfolkline.   

You can also contact us for help using the details provided in the Contact section of the website.